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Return to shopRefund & Return
At Gajanand Handicrafts, we value our customers and want you to be fully satisfied with your purchase. Since our products are handcrafted pooja articles and idols, we maintain strict quality checks. However, in rare cases, if you receive a damaged or defective product, our Refund & Return Policy applies.
Eligibility for Return
Returns are accepted only if:
The product is damaged during delivery, or
The product is defective or incorrect compared to your order.
To be eligible, you must raise a return request within 48 hours of delivery.
The item must be unused, in its original packaging, and accompanied by proof of purchase.
Non-Returnable Items
Products that have been used, altered, or damaged due to customer handling.
Custom-made, personalized, or special-order items.
Items without original packaging or missing accessories.
Return Process
To request a return, contact us at official@gajanandhandicrafts.com with your order ID and product images.
Once your return is approved, we will arrange for pickup (if serviceable) or request you to courier the item back to us.
After receiving the product, our team will inspect it and notify you about the approval or rejection of your return.
Refunds
If your return is approved, a refund will be initiated to your original payment method.
Refunds may take 7–10 business days depending on your bank/payment provider.
Shipping charges (if any) are non-refundable unless the error is on our part.
Cancellations
Orders can be cancelled only before they are shipped.
Once an order is dispatched, cancellation requests cannot be accepted.
Exchange Policy
At present, we do not offer direct product exchanges. Customers are advised to return the product (if eligible) and place a new order.
Contact Us
For any queries or assistance with returns and refunds, please reach us at:
📍 Address: Mirzapur – 231001, Uttar Pradesh, India
📧 Email: official@gajanandhandicrafts.com